We have an open Customer Support Specialist position in our Zotobi support team.

Requirements:

• Fluent in English
• Fluent in Arabic (Gulf dialect)
• Willingness to work with email, messages, texts, and chats
• Ability to follow instructions with precision and focus
• Punctuality; the ability to work according to a project timeline and manage multiple projects at once 

Responsibilities:

• Work 2x2 shifts (08:00–16:00 UTC)
• Help us provide the best player support ever in the game development industry
• Work closely with the global support team based in several different countries 

Details:

• Provide support service to gamers all over the world for our games, which appear on several mobile platforms
• Work closely with the managers from other offices to provide support service for our top tier, VIP customers
• Follow existing procedures while helping create new procedures and answer templates for the global support team